We offer specialist consultancy expertise to clients throughout the world in the fields of training, home land security and defence acquisition, counter terrorism and project management. Established in 2005, our main market is the defence sector but our client base is also expanding into new markets.
Our approach is based around well-developed and proven methodology, built on sound risk management, planning and delivery practices. The ELS team comprises experienced and qualified specialists and the company’s objective is to become the supplier of choice to you by delivering the services you require in a cost efficient manner to your specified requirements.
ELS believe that all customers have a right to:
- Professional, courteous and prompt service
- Expect competent and well-trained staff
- Attention to detail
- Fair prices for quality products and expert services
- Open Channels of communication for feedback
- Our full and undivided attention
- Appreciation for their continued business
Client Satisfaction
We believe that client satisfaction is an effective way of measuring the performance of ELS. All clients are surveyed during, and following completion of, a contract. Records are kept and reviewed at management meetings.
We use the continuous improvement model shown below and incorporate client feedback as appropriate.
The feedback we receive from our clients also helps us to identify any corrective action(s) that may be required to ensure that our clients are satisfied with the service levels that they are receiving.
Quality Manual |
